Refund Policy

1. Overview

At Web3.Market, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the circumstances under which refunds may be issued for digital products purchased through our platform, including smart contracts, dApps, scripts, and blockchain tools (collectively, "Products").

Due to the digital nature of our Products and the instant delivery upon purchase, refunds are handled on a case-by-case basis. We encourage all buyers to carefully review product descriptions, documentation, previews, and reviews before making a purchase.

2. Refund Eligibility

2.1 Eligible Refund Reasons

Refunds may be granted in the following circumstances:

• Product Not as Described: The Product significantly differs from its description, features, or specifications listed on the product page
• Technical Issues: The Product contains critical bugs or errors that prevent it from functioning as advertised, and the seller cannot provide a fix within a reasonable timeframe (7-14 days)
• Missing Files or Documentation: Essential files, code, or documentation are missing from the download and cannot be provided by the seller
• Security Vulnerabilities: The Product contains critical security vulnerabilities that were not disclosed and pose significant risks
• License Issues: The seller does not have the legal right to sell the Product, or there are intellectual property concerns
• Non-Delivery: You did not receive the Product files after payment, and the seller/platform cannot provide them
• Duplicate Purchase: You accidentally purchased the same Product multiple times

2.2 Non-Eligible Refund Reasons

Refunds will NOT be granted in the following circumstances:

• Change of Mind: You no longer want or need the Product after purchase
• Lack of Technical Skills: You do not have the technical knowledge to implement or customize the Product
• Compatibility Issues: The Product is not compatible with your specific setup when requirements were clearly stated
• Customization Difficulties: You find it difficult to customize the Product to your needs
• Found Alternative: You found a cheaper or better alternative after purchase
• Project Cancellation: Your project was cancelled or changed direction
• Minor Bugs: Minor, non-critical issues that can be fixed or worked around
• After Extensive Use: Request made after significant use, modification, or deployment of the Product
• Blockchain Transaction Fees: Gas fees or network transaction costs

3. Refund Request Timeline

3.1 Standard Refund Window

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered unless there are exceptional circumstances (e.g., delayed discovery of critical security vulnerabilities).

3.2 Extended Refund Window

In certain cases, the refund window may be extended to 30 days:

• Products with a purchase price of $500 or more
• Products that include seller support commitments
• Pre-order or early access products
• Newly launched products (within first 30 days of listing)

3.3 Immediate Disqualification

Refund requests will be immediately denied if:

• The Product has been deployed to a production/mainnet environment
• You have publicly distributed or resold the Product
• You have violated the license agreement or terms of service
• Fraudulent activity or abuse is detected

4. Refund Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Email refunds@web3.market with "Refund Request" in the subject line
2. Provide Information: Include your order number, product name, purchase date, and detailed reason for the refund request
3. Submit Evidence: Provide screenshots, error messages, or documentation supporting your refund request
4. Contact Seller First: If requesting a refund due to technical issues, you must first attempt to resolve the issue with the seller

4.2 Review Process

Once your refund request is submitted:

• Initial Review (1-3 business days): Our team reviews your request and may contact you for additional information
• Seller Consultation (3-7 business days): We may consult with the seller to understand their perspective and attempt resolution
• Final Decision (7-10 business days): You will receive a decision via email with explanation
• Appeal Option: If denied, you may appeal the decision within 5 business days with additional evidence

4.3 Refund Methods and Timeline

If your refund is approved:

• Cryptocurrency Refunds: Refunded to the original wallet address within 3-5 business days
• Stablecoin Value: Refund amount matches the USD value paid at time of purchase
• Transaction Fees: Blockchain transaction fees are deducted from the refund amount
• Partial Refunds: May be offered for minor issues or if the Product was partially functional

5. Refund Conditions and Requirements

5.1 Product Return

Upon receiving a refund, you must:

• Delete all copies of the Product from your systems
• Cease all use of the Product immediately
• Remove any deployed instances (testnet or mainnet)
• Destroy any derivative works or modifications
• Not retain any backups or archives

Your license is immediately revoked upon refund issuance. Continued use after refund constitutes a violation of intellectual property rights and may result in legal action.

5.2 Account Standing

Excessive refund requests may result in:

• Additional scrutiny on future refund requests
• Requirement for more detailed evidence
• Account review or restriction
• Account suspension or termination (in cases of abuse)

6. Alternative Solutions

6.1 Product Exchange

Instead of a refund, you may be offered:

• Exchange for a different product of equal value
• Store credit for future purchases
• License upgrade or downgrade

6.2 Technical Support

Before requesting a refund for technical issues:

• Contact the seller for support (if support is included)
• Review product documentation thoroughly
• Check community forums or FAQs
• Contact Web3.Market support for guidance

Many issues can be resolved through support, avoiding the need for a refund.

6.3 Partial Refunds

In some cases, a partial refund may be appropriate:

• Product partially meets description but missing some features
• Some files are usable while others have issues
• Extended time elapsed since purchase but valid complaint exists

7. Seller Responsibilities

Sellers on Web3.Market are expected to:

• Provide accurate product descriptions and documentation
• Deliver complete, functional products
• Respond to support requests promptly
• Work with buyers to resolve issues before refunds are necessary
• Honor legitimate refund requests as determined by Web3.Market

Sellers with excessive refund rates may face account review, restrictions, or removal from the platform.

8. Dispute Resolution

If you disagree with a refund decision:

• Appeal: Submit an appeal within 5 business days with additional evidence
• Mediation: Request mediation between buyer and seller
• Escalation: Escalate to senior management for final review

All decisions made by Web3.Market management are final and binding. Further disputes must be resolved according to our Terms of Service dispute resolution process.

9. Special Circumstances

9.1 Pre-orders and Beta Products

Products marked as pre-order or beta may have extended refund windows (up to 30 days) and more lenient criteria due to their development status.

9.2 Subscription Products

For subscription-based products or services:

• Refunds are prorated based on unused time
• No refunds for already-consumed subscription periods
• Cancellation takes effect at end of current billing cycle

9.3 Bundle Purchases

If you purchased a bundle or package:

• Partial refunds may be offered for problematic items within the bundle
• Full bundle refunds require issues with majority of included products
• Individual items from bundles cannot be returned separately

10. Contact Information

For refund requests and inquiries: